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After-Sales
  • 01
    Dedicated Follow-Up

    Each client is supported by a dedicated sales & service team — from order confirmation to post-delivery assistance, we follow through every step.

  • 02
    Safe & Secure Packaging

    All flooring and panel products are packaged with high-density cartons, corner protection, and polyfoam to ensure they arrive intact and ready to install.

  • 03
    7/24 Support Response

    Our after-sales team is available year-round. For any issue or question, we respond within 24h — most cases are handled within 8 working hours.

  • 04
    Continuous Care

    We collect user feedback and monitor product performance over time to optimize future orders and improve your experience.